**Refund Policy**
**1. Your Right to Cancel**
Under UK law, as a consumer, you have the right to cancel your order within 14 days without giving any reason. This cancellation period will expire after 14 days from the day on which you or a third party (other than the carrier) takes physical possession of the goods.
**2. How to Cancel**
To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email). You may use the model cancellation form provided below, but it is not obligatory.
**3. Effects of Cancellation**
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than:
– 14 days after the day we receive back from you any goods supplied, or
– (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
– If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
**4. Return of Goods**
You shall send back the goods or hand them over to us at [insert return address], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods unless we have agreed otherwise.
**5. Deductions and Exemptions**
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you (i.e., handling the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods).
The following goods are exempt from the right to cancel:
– Goods made to your specifications or clearly personalized.
– Sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.
– Goods which are, after delivery, according to their nature, inseparably mixed with other items.
– Digital content that is not supplied on a tangible medium if the performance has begun with your prior express consent and you have acknowledged your loss of the right to cancel.
**6. Model Cancellation Form**
(Complete and return this form only if you wish to withdraw from the contract)
To: [Company Name]
[Address]
[Email Address]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
